We are pleased to offer a free returns collection service for all orders (full-price and markdown) that meet the terms of our Returns Policy.
You have 14 days from receipt of your order to advise us of your intention to return or exchange. You then have a further 14 days to return the goods back to us by following the instructions provided in the “How to Return” section and on your returns invoice.
We aim to process all returns within 5 calendar days of receiving your order back. Whilst it may be sooner, please allow up to 7 calendar days during sale periods.
Important Information:
Wherever possible, to ensure your return is processed quickly, please send all the items you wish to return from the same order in one parcel.
Items should be returned new, unused and with all tags still attached. In addition, shoes should be returned in their original, undamaged shoe box as this is considered part of the product.
Only returns using our approved returns service via DHL Express will be liable for insurance, where proof of collection is provided.
Returns:
Items can be returned for a refund and you will need to book your return following the instructions provided in the “How to Return” section.
Once your return is received, it will be thoroughly inspected in accordance with our Returns Policy. Once accepted, you will receive an e-mail confirmation of your return and refund
Exchanges:
Exchanging an item for a more suitable size is free of charge, however, all exchanges are subject to stock availability and adherence to our Returns Policy. To request an exchange, please follow the instructions provided in the “How to Return” section and specify which size you require.
Once the original item is received, it will be processed in adherence with our Return Policy, and the exchange order will be shipped to the original address and without any additional charges. You will receive confirmation of this via email.
As we are unable to exchange any item for an alternative colour or style, we suggest that you return your purchase for a refund and place a new order for the preferred item. Please also note that any items purchased can be booked for an exchange of size only once. Any unwanted items received by exchange will need to be returned for a refund.
Please note that we are unable to process exchanges which are not booked online or after the collection via DHL has been arranged.
Receiving A Refund:
All items returned in accordance with our Returns Policy will be credited to the original purchaser’s account. This is including sales taxes and excluding delivery charges.
Please note that refunds may take up to 5 working days to appear in your account depending on your card issuer.