Jimmy Choo allows for exchanges or refunds to credit cards within 14 days of the date of purchase.
To initiate a return or exchange, the original receipt from Jimmy Choo must be provided.
Items that have been worn, damaged, or modified are not eligible for return or exchange.
Products should be returned in their original packaging. Fragrance items must remain unopened and in their original packaging.
Refunds to credit cards will be processed to the original card used for the transaction. It is important to note that cash transactions are not eligible for refunds; only store credit or exchanges will be offered.
Items classified as Exotic, Cinderella, Made-to-order, Special Order, and those purchased on sale are considered final sale.
International exchanges and refunds are not allowed. Purchases made at Jimmy Choo full-price boutiques cannot be returned at Jimmy Choo outlet stores.
Outlet Stores
Jimmy Choo allows for exchanges or store credit within 14 days of the date of purchase.
No refunds can be issued for purchases made in our outlet stores.
To initiate an exchange, the original receipt from Jimmy Choo must be provided.
Items that have been worn, damaged, or modified are not eligible for exchange.
Products should be returned in their original packaging. Fragrance items must remain unopened and in their original packaging.
International exchanges and refunds are not allowed. Purchases made at Jimmy Choo full-price boutiques cannot be returned at Jimmy Choo outlet stores.